Frequently Asked Questions
(FAQs) for InstaPay

  • 1. What is InstaPay and how can it benefit my business?

    InstaPay is a comprehensive Merchant Solutions platform designed to empower businesses with cutting-edge features for seamless transactions and efficient business management. It offers a range of tools, including in-app marketing, internal controls, transaction analytics, and value-added services to streamline operations, boost profitability, and enhance customer engagement.

  • 2. What features do I get access to when I register with InstaPay?

    When you register with InstaPay, you gain immediate access to a variety of features, including in-app marketing tools, sophisticated internal controls, transaction analytics, and the ability to diversify revenue through value-added services like airtime, electricity, and DSTV sales.

  • 3. How can InstaPay simplify my business transactions?

    InstaPay offers flexibility through both a web portal and a mobile app, allowing you to manage payments, handle payroll, pay salaries, and even manage waiter tips for restaurants. It supports various secure money transfer methods such as EFT, Wallet to Wallet, Wallet to Card, QR Code, Tap on Glass (NFC), and Cash-in and Out at 3rd Party Retailer/Agent.

  • 4. What are the different InstaPay solutions for businesses, and how do they differ?

    InstaPay offers tailored solutions for businesses of all sizes: Business Manager, POS Core, POS Plus, and POS Pro. Each option provides varying levels of access to the web portal, app, and advanced POS devices, allowing businesses to choose the solution that best fits their needs.

  • 5. How secure is InstaPay's online payment processing?

    InstaPay's Payment Gateway ensures secure, fast, and reliable online payment processing. It offers three flexible options: Plugin for WooCommerce, Point of Sale (PoS) System Integration for in-store and online operations, and API-based Payment Requests with dynamic endpoints, batch processing and more.

  • 6. Why should I choose InstaPay Merchant Solutions for my business?

    Choosing InstaPay comes with several benefits, including access to the lowest transaction fees in SA, integrated features in a single application, a consolidated POS device, reliable compliance with robust KYC and AML features, efficiency with user-friendly tools, enhanced customer engagement, secure and encrypted payment processing, insightful analytics, and versatile solutions tailored to your business needs.

  • 7. How do I get started with InstaPay Merchant Solutions?

    To unlock a world of seamless transactions and powerful business management tools, simply onboard for free today. Sign up now to begin your journey with InstaPay, and join our community of satisfied merchants.

  • 8. How can I get more information or assistance from InstaPay?

    If you have any questions or need more information about how InstaPay can transform your business, our team of experts is ready to assist you. Contact us with your inquiries, and we'll provide you with all the details you need to make informed decisions.

Account Access and Management:

  • Q: How can I log into my InstaPay account?

    A: Log in using the unique internet portal address provided in the email from [email protected].

  • Q: Can I register multiple business accounts under one InstaPay portal?

    A: Yes, individuals can register multiple business accounts accessible from a single portal.

  • Q: How do I update my profile information?

    A:Click on "Logged in as," then select "Own Profile" to update display name, email, and mobile number.

Transaction History:

  • Q: How can I view my transaction history?

    A:Navigate to the "Transaction History" section to access detailed transaction information and statements.

  • Q: Can I customize the transaction list view?

    A: Yes, customize the transaction list view by choosing fields for display and using date-based viewing and filtering options.

  • Q: How can I export transaction data?

    A: Export transaction data as Excel, CSV, or PDF files.

Making Payments:

  • Q: How do I make a single payment?

    A: Go to "Make Payments" and select "Single Payment" to complete the payment process.

  • Q: Can I make bulk payments?

    A: Yes, choose "Upload a Bulk File" under "Make Payments" for simplified salary or supplier payments.

Requesting Payments:

  • Q: How do I request a payment from a customer?

    A: Use the "Request Payment" section and select "Single Payment Request" to send payment requests via QR code, email, or SMS.

  • Q: Is there an option for bulk payment requests?

    A: Yes, navigate to "Upload a Bulk File" under "Request Payment" for handling payment requests from multiple customers.

Transfers and Counterparties:

  • Q: How can I transfer money from my bank account to InstaPay?

    A: Use the "Transfer" section and select "Transfer from Bank Account" to transfer funds.

  • Q: How do I connect counterparties such as beneficiaries or invite others?

    A: Visit the "Connect Counterparties" section and follow instructions under "Beneficiary Accounts" and "Invitations."

System Administration:

  • Q: How can I update my business profile information?

    A: Access "System Administration" and go to "Membership" -> "Business Profile" to update business details.

  • Q:How do I add or manage bank accounts?

    In "System Administration," under "Membership" -> "Bank Accounts," add, edit, or delete external bank accounts.


  • Q: How are authorizations managed in InstaPay?

    A: Authorizations are set in the "Authorisations" section, with users having single or dual authorizations based on transaction amounts.

  • Q: What are the different authorization levels?

    A: Refer to the "Authorisation Levels" section under "Authorisations" for detailed information on various authorization levels.

Additional Information and Support:

  • Q: How can I contact support for account queries or requests?

    A: Email [email protected] for InstaPay Money Manager account queries or requests.

  • Q: What if I need additional training or information on card machines?

    A: Contact your Account Manager during business hours (Mon-Fri 08h00-17h00) for additional training, fee structures, and information on card machines.

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